Monitoring - Bluesnap Payments updated their SSL certificates and we determined that our code was not validating the certificate as valid. This caused an error to be presented to users in checkout if the store was integrated with the Bluesnap payment gateway. This required an update on our system to validate the connection to Bluesnap. This did not affect any stores that do not use the Bluesnap Payments method. The system is now working, and the issue is being monitored.
Oct 06, 2025 - 17:21 UTC

About This Site

EvolutionX staff use this page to keep you informed of any significant incidents. You can subscribe to email notifications when we post an update. To contact support use the chat in the admin or the chat in our knowledgebase chat here http://docs.evolutionx.io/.

EvolutionX US / CA Operational
90 days ago
99.97 % uptime
Today
Storefront ? Operational
90 days ago
99.94 % uptime
Today
Admin ? Operational
90 days ago
99.99 % uptime
Today
EvolutionX EU / UK Operational
90 days ago
99.99 % uptime
Today
Storefront ? Operational
90 days ago
99.99 % uptime
Today
Admin ? Operational
90 days ago
99.99 % uptime
Today
Data Centers Operational
90 days ago
100.0 % uptime
Today
AWS cloudfront Operational
90 days ago
100.0 % uptime
Today
AWS rds-us-west-2 ? Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-us-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS elasticbeanstalk-us-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-us-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS s3-us-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS apigateway-us-west-2 Operational
90 days ago
100.0 % uptime
Today
AWS rds-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS dynamodb-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS elasticbeanstalk-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS ec2-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS s3-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
AWS apigateway-eu-west-1 Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Storefront — US / CA
Fetching
Admin — US / CA
Fetching
Storefront — UK / EU
Fetching
Admin — UK / EU
Fetching
Oct 7, 2025

No incidents reported today.

Oct 6, 2025
Resolved - This incident has been resolved.
Oct 6, 17:17 UTC
Monitoring - We determined that some of the IP addresses used by our monitor service were caught up in a large update of IPs in our blacklist to protect sites from agressive scraping. We removed the Pingdom addresses from the blacklist and are monitoring the results.
Oct 5, 15:30 UTC
Investigating - We have had good up time for all stores but the EU monitoring system is getting blocked and incorrectly reporting downtime. EU and US Sites are operating fine but investigating the monitoring system and why it is reporting issues.
Oct 5, 07:15 UTC
Oct 5, 2025
Oct 4, 2025

No incidents reported.

Oct 3, 2025

No incidents reported.

Oct 2, 2025

No incidents reported.

Oct 1, 2025

No incidents reported.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025
Postmortem - Read details
Sep 25, 23:24 UTC
Resolved - On September 25th, 2025, 59 storefront users were known to be affected by an error in the Invoice Payments feature. Users attempting to pay invoices were redirected to the payment page but encountered a 500 Error. This issue impacted all stores with an ERP-integrated Invoice Payments option. The root cause was a missing default value for a new required attribute on the Invoice Pay screen, introduced during a recent update. We were notified by customers of the issue and a fix was deployed at 9:45 AM EST, fully restoring payment functionality for all affected users. We regret the impact on users and we are reviewing the deployment process used and we are adding this example to our testing routine.
Sep 25, 18:24 UTC
Sep 24, 2025

No incidents reported.

Sep 23, 2025

No incidents reported.