Bluesnap Payments returning an error in Checkout

Incident Report for EvolutionX

Monitoring

Bluesnap Payments updated their SSL certificates and we determined that our code was not validating the certificate as valid. This caused an error to be presented to users in checkout if the store was integrated with the Bluesnap payment gateway. This required an update on our system to validate the connection to Bluesnap. This did not affect any stores that do not use the Bluesnap Payments method. The system is now working, and the issue is being monitored.

Posted Oct 06, 2025 - 17:21 UTC

This incident affects: EvolutionX EU / UK (Storefront).